Now you can make a payment without logging into our portal. Use Quick Pay Check out our new feature, Quick Pay.

BTES offers several convenient ways to pay your bill.

Bank Draft

You may set up an automatic bank draft so that you never have to worry about writing a check or missing a payment because you’re on vacation. Customers' bank accounts are drafted the current amount due on the due date. Click here for the bank draft form. Please allow BTES at least ten business days to process your bank draft application. If your current bill is due within the next two weeks, please make arrangements to pay that bill using another method.

Drop Boxes

We have three drop boxes that you may use to make your payment. Two are at our office on Volunteer Parkway – one is in the parking lot between Avoca Elementary School and the BTES office, and the other is located in the drive-thru lane, which is on the side of the building closest to the drive-in theater. The third drop box is in downtown Bristol next to the courthouse. The courthouse is at 801 Anderson St. Our drop box faces 8th Street.

In-Person

You may pay your bill via cash, check, or money order at our offices at 2470 Volunteer Parkway from 8:30 a.m. to 5 p.m. Monday through Friday.

Checkout

CheckOut is a fast and convenient way to pay your BTES bill with cash at participating retailers. CheckOut lets you pay your bill with cash at locations with extended hours such as Dollar General and CVS Pharmacy, and the payment applies to your account immediately! For more information, visit www.btes.net/checkout

Check or Credit / Debit Card by Phone

To pay your bill by phone, call 423-574-1729. The system will walk you through the steps. A fee of $1 will be charged for all check-by-phone transactions. A convenience fee of 2.45 percent will be charged for each credit/debit card transaction.

Online Using an E-Check

You will need your account number and password and the information imprinted on your check. The system will walk you through the steps. A fee of $1.00 will be charged for each transaction.

Online with Credit/Debit Card

Payments can now be made online using a debit or credit card. A convenience fee of 2.45 percent will be charged for each transaction.

By Mail

You may mail your payment to us in the envelope provided with your bill to PO Box 549 Bristol, TN 37621.

Other Locations

Payments may also be made at several local banks. They are Bank of Tennessee, Regions Bank and First Tennessee.